From 2 weeks to 2 hours: How Acerta transformed payroll API onboarding with Axway Amplify

This video features Krisje Vandael, Program Manager External Integration and Product Owner Acerta Integration Portal, and Simon Alen, Integration Specialist, who share how Acerta leverages Axway Amplify Platform to simplify access to payroll APIs, accelerate partner and customer onboarding, and build a more transparent, scalable integration ecosystem. 🚀 Faster self-service onboarding for partners and customers 🤝 Stronger collaboration between business and IT across the API lifecycle 🔍 Increased visibility, transparency, and control over API consumption [Full video transcript] I'm Krisje, I'm the Program Manager External Integration at Acerta, and also Product Owner of the Integration Portal. I am Simon, I oversee the technical implementation of the Axway platform at a Acerta. Acerta is a leading HR company in Belgium. We are providing support for all the business cycles from payroll advisory, all the way to legal counsel advisory. Our ambition was to strengthen our leadership in HR and payroll market by offering faster, more transparent and more reliable integrations. As our ecosystem grew, partners and customers increasingly expected real-time access to data and also seamless connectivity. So, we wanted to move from one off integrations to standardized reusable digital services that can be consumed easily. We had a custom-built integration portal and some self-defined processes, which worked initially very well, but we weren't able to scale. So, we struggled with fragmented onboarding, heavily reliance on IT, and limited transparency for business users. As the demand decreased, operational overhead grew, risk increased, and onboarding a new partner could take up to two weeks, which was simply not sustainable anymore. So, we were looking for a few important qualities when evaluating our choice for an API portal. So, the first consideration was it needs to integrate well with our current Axway API Management suite. And second of all, we need business people from Acerta to meaningfully contribute to the API product lifecycle, which means we need an intuitive UI where they can just contribute, update documentation, approve subscription requests. And this is where of course, Amplify was a natural choice for us. So our use case is all about the payroll APIs of a Acerta any business in Belgium, whether you're a small organization or a big organization, at one point in time, you need to do something with your employee data or your contract data, and Acerta is the organization that can offer you those APIs. So naturally, our biggest use case on Amplify is making sure that all those companies, whether they are customers or partners, easily get access to those API documentation and can do a self-service onboarding onto the platform. This initiative helped us move faster, both internally and externally. Internally, it helped us because we now have a better collaboration with the business people at Acerta, they can now meaningfully contribute to the API lifecycle. And with these faster onboarding times for our partners and customers, we can now answer the demands of our customers more easily. Even after a short time in production already see clear benefits. We have a faster onboarding, lower operation efforts, and much better visibility in who's consuming our services. At the same time, transparency and change management have improved and adoption is steadily growing across partners and internal teams. The journey together with Axway, we could divide it into two main objectives, really, the first big objective for us was the technical readiness. And we were able to count on Axway’s, professional services to get us started on that journey. And then when we approached go live, we still had a couple of questions, small feature requests that we were able to provide to Axway and what we find really, really impressive is that the no question was left unanswered. And we really have a strong feeling like we're building the product together with Axway. #APIManagement #APIs #APIPlatform #Amplify #DigitalTransformation #Payroll #Acerta #Axway