From Mission to Margin: The ROI of Safety and Workforce Engagement

What if the strongest driver of healthcare performance isn't technology, facilities, or strategy, but culture? In this episode of PG Pulse, Sharp HealthCare COO Brett McClain and CommonSpirit CFO David Nosacka join Brad Fetters to discuss why safety, workforce engagement, and patient experience have become critical business imperatives. From the boardroom to the bedside, they explore how trust, teamwork, and leadership behaviors shape outcomes, financial performance, and long-term sustainability and why organizations that treat culture as a strategic asset consistently outperform those that don't. The bottom line: if you want better outcomes, stronger retention, and healthier margins, start with culture. #PressGaney #humanexperience #PGPulse – Follow Press Ganey LinkedIn: https://www.linkedin.com/company/press-ganey-associates/ Twitter: https://twitter.com/PressGaney Facebook: https://www.facebook.com/pressganey/ – About Press Ganey Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States.