Puffco Support Finally Got Back to Me

I finally received a response from Puffco support after emailing, as well as contacting them by Instagram, and finally a YouTube video with their company hashed up. Hopefully, now that someone has eyes on my case it will get done. As a stroke survivor I really struggle with microtremor making me the worst photographer/videographer. It was extremely difficult to hold the camera still and hold the battery steadily and close enough for my camera to focus. A simple paper slip with a serial number in the box would have remedied this as I still have the original packaging.