AI is a multiplayer game | Grace Gong, Smart Venture Media

​@GraceGongCEO talks to the people funding and deploying AI every week — Forbes Midas List partners, unicorn founders, and C-suite operators. Her read from that seat: AI didn't collapse work down to one person and one model. It multiplied the number of parties who have to stay in sync — your AI, your colleagues' AI, your team's AI, and the humans still accountable for the outcome. Grace, founder and CEO of Smart Venture Media, joins Front CEO Dan O'Connell to unpack why she's bullish on multiplayer AI over the one-person billion-dollar company, how she tells real AI infrastructure from a product that just sits on top of the work, and who owns a broken handoff 18 months from now. And while she talks about where AI genuinely holds up, she'll be playing a retro game of Snake. A fitting metaphor for what an operation looks like when coordination goes unmanaged — it just keeps growing until it can't. In this episode: 0:00 — Introduction & meet Grace Gong, CEO and founder of Smart Venture Media 1:36 — AI didn't lower the coordination tax: single-player to multiplayer 2:45 — Why the one-person billion-dollar company is a lonely bet 3:58 — Real infrastructure or a wrapper: how Grace evaluates AI companies 5:09 — 18 months out: who's accountable when the handoff breaks 6:05 — Judgment, empathy, and why people still walk into the bank 8:00 — Rapid fire round (and a game of Snake) Show notes: https://front.com/blog/untangled-ops-episode-3?utm_source=linkedin&utm_medium=social&utm_campaign=20260813_untangled-ops_awareness_global Read the coordination tax research: https://front.com/resources/coordination-tax-report?utm_source=linkedin&utm_medium=social&utm_campaign=20260813_untangled-ops_awareness_global Front is the AI customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. #CustomerOperations #AI #AIAgents #VentureCapital #CustomerExperience #B2BOperations #Front