Closing the ACO Engagement Gap with Care Management

Aligning provider buy-in, leadership priorities, and patient-centered strategies is key to closing the ACO engagement gap. In this episode of the Outcomes Rocket Podcast, Dr. Lauren Fore, Chief Medical Officer at IRCCO (Illinois Rural Community Care Organization), shares how provider engagement is key to motivating patients to follow through with preventive care and wellness visits. Todd Searls, Executive Director of IRCCO ACO, underscores the role of leadership in setting priorities, addressing burnout, and supporting care teams to sustain patient engagement. Kathryn Anderton, Vice President of Clinical Services at ThoroughCare, highlights the importance of care management, motivational interviewing, and trust-building through consistent monthly touchpoints. Together, they discuss the unique challenges of rural communities, the power of partnerships, and the value of combining digital tools with human connection for sustainable outcomes. Learn how thoughtful provider engagement, leadership support, and innovative partnerships can close the engagement gap and transform ACO success! Learn more: https://hubs.li/Q042FFSQ0 Video Chapters: ► 00:00 Outcomes Rocket Podcast ► 01:06 Guest introductions ► 03:27 Why ACO's struggle with patient engagement? ► 07:41 Rural health challenges ► 09:45 Partnerships for rural health ► 12:23 Monthly check-ins with patients ► 13:44 Engagement practices that work across members ► 18:20 Digital tools and nudges to promote engagement ► 21:05 How does care management software help? ► 25:18 Medicare care management programs ► 29:19 How ACO's can close the engagement gap ► 32:19 Learn more If you'd like to learn more about how ThoroughCare can help your care management program, contact ThoroughCare: https://www.thoroughcare.net/contact Discover more about ThoroughCare: https://www.thoroughcare.net/ Learn more about IRCCO: https://www.iruralhealth.org/ Listen to more Outcomes Rocket podcasts: https://podcast.outcomesrocket.com/