Roatan Dive Travel Strategy from a Customer First Shop | Scuba Co Travel | Level Up BTC

Roatan dive travel is more than a vacation add on in this episode of Level Up from Behind the Counter by Scuba Diving Industry Magazine. Yasmany Fuentes and Lauren Vail of Scuba Co Travel and Fantasy Island Dive Resort share how their Albuquerque based dive center has built a strong reputation through service, flexibility, and a deep commitment to community. The conversation explores how The Scuba Company grew from a customer service driven local store into a full scale dive operation with training, equipment support, travel planning, and resort partnerships. Yasmany explains how the shop serves a broad customer base, from local families and military personnel to Spanish speaking divers and travelers coming through New Mexico on the way to Blue Hole. Their approach is rooted in one core principle, customer comfort over profit. This episode also highlights how Roatan dive travel fits into their broader business model. By combining a retail dive center, a travel agency, and a direct partnership with Fantasy Island Dive Resort, they are able to offer divers more flexible scheduling, better service, and customized trips that fit real customer needs. Roatan dive travel becomes a natural extension of the training and trust they build at home. Viewers will also hear about community outreach, veteran support, hybrid learning, and Dolphin Warriors, their nonprofit initiative focused on helping veterans and individuals with physical challenges experience scuba diving. For dive retailers, instructors, and travel professionals, this episode is packed with practical insight on building loyalty, creating experiences, and growing through service. Roatan dive travel is just one part of a bigger lesson in how customer centered thinking can shape a successful dive business. 🔗 Scuba Co Travel: https://scubacotravel.com/ 🌍 Follow Us Facebook: https://www.facebook.com/scubadivingindustry Instagram: https://www.instagram.com/scubadivingindustry LinkedIn: https://www.linkedin.com/company/scubadivingindustry YouTube: https://www.youtube.com/@Scubadivingindustry TikTok: https://www.tiktok.com/@scubadivingindustry Medium: https://medium.com/@scubadivingindustrymagazine BlueSky: https://bsky.app/profile/scubaindustry.bsky.social ⏱ Timestamps & Chapters 00:00 Intro and guest welcome 00:30 Meet Yasmany Fuentes and Lauren Vail 01:01 The Scuba Company story and Albuquerque market 02:35 Why New Mexico divers train at Blue Hole 04:10 What makes the dive center stand out 05:03 Community involvement and flexible customer service 07:23 How travel services and Fantasy Island support growth 09:57 Future plans for expansion and outreach 10:34 Veteran programs, free Discover Scuba, and events 11:49 Hybrid learning and extra student support 13:46 Best advice for dive retailers 15:08 Dolphin Warriors nonprofit mission 17:33 Fantasy Island Dive Resort reopening update 17:56 Closing thoughts and where to watch more #DiveMarketing #ScubaBusiness #ScubaDivingIndustry #DiveRetail #ScubaDiving #DivingIndustry #Scuba #Diving #ScubaPodcast #travel #divetravel #roatan #roatán